What is DE-X SOCIETY?

DE-X SOCIETY is India’s first luxury fashion platform that helps you discover and shop the world’s finest luxury fashion at the best global prices. We bring together luxury brands from top Italian boutiques, authorized suppliers, and brands themselves—giving you access to authentic, in-season pieces without inflated markups.

Unlike traditional retailers, we’re an aggregator, meaning you can browse and compare products from multiple global sources—all in one place. Our platform is powered by AI-driven personalization, helping you find what you love effortlessly. And with our transparent pricing, you don’t have to worry about duties, exchange rates, or hidden fees.

How is DE-X SOCIETY different from other luxury platforms?

• We are transparent → No hidden costs. The price you see includes duties and import fees.
• We are an aggregator → We help you search, discover, and shop from luxury boutiques and suppliers worldwide.
• AI makes shopping seamless → Personalized recommendations, image search, and a fully integrated WhatsApp shopping experience.
• Authenticity is guaranteed → Every item comes from an official brand boutique, authorized supplier, or directly from the brand.
• Global pricing, no surprises → No international payment hassles, no currency fluctuations—just the best prices.

What makes DE-X SOCIETY’s AI different?

At DE-X SOCIETY, our AI-powered assistant redefines luxury shopping with intelligence, convenience, and personalization. Discover how our cutting-edge technology enhances your shopping journey:

Smart Image Search → Upload a photo, and our AI instantly finds the closest luxury match, ensuring you get exactly what you're looking for.

Price Comparison → Shop smarter with real-time price comparisons across global luxury platforms, guaranteeing the best value for your investment.

AI-Powered Similar Products → Discover curated alternatives that match your style, fit, and brand preferences—because luxury should always be a perfect fit.

Know Your Product & Brand → Get deep insights into materials, craftsmanship, and brand heritage before you buy. Make informed decisions with expert-level knowledge at your fingertips.

WhatsApp Shopping → Seamlessly browse, chat, and shop directly through WhatsApp with AI-assisted recommendations and real-time support.

Personalized Curation → Enjoy tailored product recommendations based on your unique style, past purchases, and emerging trends—because luxury should feel personal.

Real-Time Shopping Assistance → Need instant styling advice or product details? Our AI assistant is available 24/7 to guide you through your luxury shopping experience.

Experience luxury shopping made effortless with the intelligence of AI—only at DE-X SOCIETY.

How do I know my purchase is 100% authentic?

At DE-X SOCIETY, we know that trust is everything when it comes to luxury shopping. That’s why we guarantee that every item on our platform is 100% authentic, sourced directly from authorized global boutiques and suppliers. Please click here for more details.

How do I place an order?

We’ve made luxury shopping as easy as possible:

• Browse our handpicked collections.
• Select your favorites and add them to your cart.
• Checkout in a few clicks, and we will handle the rest—from international shipping to customs.

Can I modify or cancel my order?

You cannot cancel an order once placed. Please click here for more details.

Do I need an account to shop?

You can browse as a guest, but you need to create an account to shop. Creating an account gives you exclusive access to saved wishlists, personalized recommendations, and faster checkouts.

Are your prices really lower than other luxury platforms?

Yes! Because we source directly from Italy’s top boutiques, you get authentic luxury at Italian retail prices, often 30-40% lower than global rates, plus the additional taxes and duties. No inflated markups, just transparent pricing.

Are there any hidden fees?

Absolutely not! What you see is what you pay—all duties, taxes, and import costs are included in the final price. No surprises at checkout or delivery.

What payment methods do you accept?

We accept major credit/debit cards, UPI, net banking, and digital wallets for a seamless payment experience.

Delivery & Shipping

Where do you ship?

We currently deliver across India. Your luxury finds travel directly from Italy to your doorstep—safely, securely, and hassle-free.

How long will my order take to arrive?

Delivery typically takes 5-7 days, depending on the brand and location. We keep you updated every step of the way, so you always know where your order is.

Will I have to pay customs or duties separately?

Nope! We take care of all customs, duties, and import fees, so your shopping experience is completely stress-free.

Are there any hidden fees or extra charges?

No surprises, no hidden costs—what you see is what you pay. We cover all duties, import taxes, and international fees, so you don’t have to worry about additional charges.

How does DE-X SOCIETY ensure price transparency?

We believe in fair and competitive pricing. Unlike traditional luxury retailers that inflate prices through multiple markups, we source directly from Italian boutiques and authorized suppliers, offering you the same prices you’d pay in Europe.

Why are your prices lower than other luxury retailers?

Most platforms mark up prices significantly to cover logistics, duties, and middlemen. We eliminate unnecessary markups, ensuring that you get authentic luxury at competitive global prices—just as if you were shopping in Milan or Paris.

Here’s how our model works:

• Direct Sourcing: We partner with renowned Italian boutiques, global luxury suppliers, and select Indian retailers, ensuring every product is authentic and in-season.
• Best Available Pricing: Because we source from multiple partners, prices may vary for the same item across sizes. We collate and present the best options, giving you access to Italian retail prices, often significantly lower than global rates.
• Seamless Shopping: Your order is shipped directly from our partner boutiques, arriving in their original packaging for a true luxury experience.
• No Hidden Costs: We take care of import duties and taxes, so the price you see is the final price you pay.

By combining technology, global partnerships, and deep luxury expertise, DE-X SOCIETY makes high-end fashion more accessible, transparent, and effortless for Indian shoppers.

What if my order doesn’t fit or I change my mind?

At DE-X SOCIETY, every item is specially ordered and sourced for you from our international partners. Due to the nature of our personalized sourcing model, we maintain a strict no-cancellation policy once an order is placed.

We do accept returns in exceptional cases, subject to the following terms:
Returns are accepted with a 25% restocking fee, which will be deducted from your total refund amount.

By placing an order with DE-X SOCIETY, you agree to our "No Cancellations / Return With Restocking Fee" policy as outlined above. Please review our full policy here.

We remain committed to offering a seamless luxury experience and will do our best to address genuine concerns with care and efficiency. Please review our detailed terms before placing your order.

Thank you for choosing DE-X SOCIETY.

How can I contact you?

Need help? Our team is available via WhatsApp and Email: hello@dexsociety.com. Our AI is your most efficient assistant but we are also here to assist with anything—styling tips, sizing questions, or order updates.

Can I book a styling consultation?

Yes! Our expert stylists can help you find the perfect look. Just reach out via WhatsApp, and we’ll set up a personalized consultation for you.